Privacy Policy
Introduction
Roundbrick Private Pty Ltd ("Roundbrick Private", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit our website, engage our services, communicate with us or otherwise interact with our business.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
What Personal Information We Collect
The personal information we collect depends on the nature of our relationship with you and the services we provide.
We may collect personal information including:
- Full name
- Residential, postal and business address
- Email address
- Telephone number
- Date of birth
- Identification documents
- Bank account details
- Financial information
- Property ownership information
- Property preferences and requirements
- Rental and tenancy information
- Employment information
- Information contained in correspondence with us
- Information submitted through our website
- Information required to provide our services
Where relevant to our services, we may also collect information relating to:
- Property purchases and acquisitions
- Property sales and vendor representation
- Property management services
- Rental applications
- Tenant and landlord relationships
- Property inspections
- Maintenance and repair requests
- Property transaction records
If you apply for employment or engagement with us, we may collect information including:
- Resume and employment history
- Qualifications and licences
- Referee information
- Payroll and banking information
- Training and performance information
How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by phone, email or online enquiry
- Complete forms on our website
- Engage our services
- Attend meetings or inspections
- Subscribe to updates or marketing communications
- Participate in surveys, competitions or promotions
We may also collect personal information from:
- Real estate agents
- Property owners
- Vendors and purchasers
- Landlords and tenants
- Conveyancers and solicitors
- Mortgage brokers and lenders
- Property inspectors and consultants
- Publicly available sources
- Government agencies and public registers
- Your authorised representatives
- Other third parties involved in a property transaction
Why We Collect Personal Information
We collect, hold and use personal information for purposes including:
- Providing buyer's agency services
- Assisting clients to acquire property
- Providing vendor advocacy and property sales services
- Providing property management services
- Managing rental properties and tenancy matters
- Conducting property searches and due diligence
- Coordinating inspections and reports
- Negotiating property purchases and sales
- Facilitating property transactions
- Managing maintenance and repair requests
- Communicating with clients and service providers
- Processing payments and financial transactions
- Verifying identity and preventing fraud
- Responding to enquiries and support requests
- Improving our services
- Managing our business operations
- Recruiting employees and contractors
- Complying with legal and regulatory obligations
If you do not provide personal information requested by us, we may not be able to provide some or all of our services.
Marketing Communications
We may use your personal information to send updates about:
- Our services
- Property market insights
- Events
- Promotions
- News and announcements
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide our services or as required by law.
We may disclose information to:
- Employees, contractors and consultants
- Real estate agents
- Property owners, purchasers and vendors
- Landlords and tenants
- Conveyancers and solicitors
- Mortgage brokers and lenders
- Financial institutions
- Building and pest inspectors
- Valuers and quantity surveyors
- Strata managers and owners corporations
- Tradespeople and maintenance contractors
- Insurance providers
- Professional advisers
- Technology and software providers
- Cloud storage and CRM providers
- Government agencies and regulators
- Law enforcement agencies where required by law
We take reasonable steps to ensure that any third parties handling personal information do so appropriately and in accordance with applicable privacy obligations.
Overseas Disclosure
Some of our third-party service providers may store or process information outside Australia.
These service providers may be located in countries including:
- United States
- Philippines
- India
Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with Australian privacy laws.
Security of Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Personal information may be stored in physical files, electronic systems, cloud-based platforms and software systems used in the operation of our business.
While we take reasonable measures to safeguard information, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
We may collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring websites
This information is generally collected in an aggregated form and helps us understand how visitors use our website.
You can choose to disable cookies through your browser settings, however some website functionality may be affected.
Social Media
We may use social media platforms including Facebook, Instagram, LinkedIn and other platforms to communicate with the public and promote our services.
If you post comments, images or other content on our social media pages, that information may be publicly visible.
We encourage you to review the privacy policies of those platforms as we are not responsible for their privacy practices.
Access and Correction
You may request access to personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
We may require verification of identity before providing access to personal information.
In certain circumstances permitted by law, we may refuse access and will provide reasons for our decision.
Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you may make a complaint by contacting us.
We will investigate your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on our website and will become effective from the date of publication.
Your continued use of our website or services after any changes are published constitutes acceptance of the updated Privacy Policy.
Contact Us
Privacy OfficerRoundbrick Private Pty Ltd
Email: ashley@roundbrickprivate.com
Address:Level 22, Salesforce TowerSydney Place180 George StreetSydney NSW 2000Australia
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us using the details above.